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Customer Care Center

Customer Support

We want to make sure you get the most out of all the tools we have to offer. That’s why we’ve developed a comprehensive support and information with hundreds of searchable knowledgebase articles, and downloadable manuals. It’s all backed by our one-on-one customer support, accessible daily by email, phone, or live chat.

Additional Services

Web Hosting

As an existing Softhost customer, you may purchase additional hosting packages at any time. New packages will be attached to your existing account, making them easy to maintain and manage.

Simply click below and get started!

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If your website has outgrown your existing hosting plan, you may upgrade whenever you wish through your dashboard; you’ll immediately have access to the features and functionality that you want.

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Softhost Virtual Private Server (VPS) hosting is an affordable, fully managed solution for high-performance applications or websites. Our VPS plans are designed to match your hosting needs and can be upgraded at any time as your needs grow.

Compare plans or get started today!

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Create your own professional website with Softhost Website Builder!

This easy-to-use drag-and-drop tool is packed with features yet requires no coding!

  • Hundreds of flexible layouts and designs
  • Customize with your own content, images, and video
  • Ecommerce-enabled for physical or digital products
  • One-click website, mobile, and Facebook publishing
  • SEO-friendly
  • Optimized for mobile devices

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Upgrade now to unlock more powerful features to help make your website shine!

You'll receive:

  • Unlimited website pages
  • 220+ professional, customizable design templates
  • Advanced CSS editing capabilities
  • One-click publishing to mobile and Facebook
  • Enhanced ecommerce features to enable a full online store

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Mobilize your website with goMobi and increase your traffic, exposure, and mobile-browsing audience. Go mobile with Softhost in just a few minutes!

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Take your Softhost shared web hosting plan to the next level! Softhost has partnered with CloudFlare to ensure the best web hosting experience for all of our customers.

By joining the CloudFlare community, you'll boost your website performance and security, accessing resources previously reserved for large websites with dedicated staff. Activate CloudFlare on your website and you'll:

  • Dramatically improve loading times for your website
  • Optimize your website for search engines
  • Enhance website security and protection
  • Ensure peak performance at all times (99.999% uptime!)

CloudFlare is FREE with every Softhost web hosting plan.

CloudFlare is FREE with the Softhost Business Pro web hosting plan.

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Take your email to the next level with Softhost Advanced Email! This professional email management solution will help you stay connected with your email, everywhere you go. At a special introductory price of just $1.00/month per mailbox, it's an affordable option for individuals and small businesses.

  • Unlimited IMAP connections
  • Generous sending limits
  • 5GB storage space
  • Keep email in sync on all your devices
  • 35MB attachment size limit and file sharing option for larger files
  • Advanced anti-spam, virus, and phishing protection

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It's easy and affordable to add mailboxes to your Softhost Advanced Email account. No matter how many you add, it's still only $1.00/month per mailbox (regular price $2.00/month)! Each account benefits from the same great features:

  • Unlimited IMAP connections
  • Generous sending limits
  • 5GB storage space
  • Keep email in sync on all your devices
  • 35MB attachment size limit and file sharing option for larger files
  • Advanced anti-spam, virus, and phishing protection

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Softhost Connect is like having your own marketing expert at your fingertips! This powerful email marketing software (included for FREE with Business and Business Pro web hosting plans) is packed with an impressive list of features to help anyone reach multiple contacts and manage email campaigns, including:

  • Stunning email campaign creation
  • Easy list management
  • Excellent deliverability
  • Google analytics integration
  • Robust reporting
  • Emails straight to recipients' inboxes

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Looking to set up an online store? We offer a smarter solution for your online selling needs. Softhost's eShops plugin is compatible with any website or blog, allows you to be flexible in your store design, and seamlessly integrates with PayPal to let you sell through a secure channel.

Wonder what more can you get for your money?

  • Use WordPress, Joomla!, Drupal, Blogger, or any other platform
  • Edit content, add pictures, build product pages, and add in unlimited SKUs
  • We will help you with a marketing suite to ensure your store is a success
  • We use 256-bit SSL encryption to securely transmit all communications with your store
  • Look at real-time shipping rate lookups, tax rules, and shipping information

And if at any time you feel you need some help, we're here to guide you through every step of the way!

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SSL Certificates: The security your website visitors expect

Security is crucial to your website's success, yet it is still one of the most frequently overlooked elements in developing an online presence. If your website collects any customer information – including payment information, email addresses, and/or passwords – you need to be certain that data is absolutely safe.

SSL certificates assure your customers and website visitors that any data they enter on your website is secure, encrypted, and protected. Softhost has partnered with GlobalSign, a leading internet trust service provider, to offer Secure Socket Layer (SSL) certificates to our customers.

With Softhost, you get:

  • Robust, industry leading SSL certificates for all your needs
  • 99.9% browser recognition and up to 256-bit encryption
  • Recognizable symbols of security: website seal and "https" in your website address and browser padlock icon

Get peace of mind for yourself and security for your visitors!

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The SiteLock Security Seal lets visitors and customers know your site is safe and secure. This instantly recognizable icon indicates you are protected by SiteLock security scanning, one of today's most advanced weapons against spam, viruses, identity theft, and other cyber threats. SiteLock Basic is included for FREE in the Business Pro web hosting plan, and may be purchased by Starter and Business web hosting plan customers for $29.99/year.

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Ready to upgrade your existing SiteLock account? Softhost makes SiteLock protection simple and affordable! Choose to upgrade your SiteLock account to either the Premium or Enterprise package.

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Sign up for Softhost Automated Website Backup and you’ll always know your website is safe and secure, even if you’re faced with lost or corrupted files. With Softhost Automated Website Backup, you get:

    • Automated daily backups of your website, databases, and emails
    • Capacity to go back up to 7 days
    • Easy one-step recovery
    • Business continuity and peace of mind

The 1GB Automated Website Backup Plan is included for FREE to Business Pro web hosting customers, and may be purchased by Starter and Business web hosting plan customers for $19.95/year.

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If your website contains many large files, such as photos or videos, you may need more than the space in your Softhost Automated Website Backup account. You can upgrade to our larger backup storage plans such as 5GB, 10GB, 25GB, or 50GB at any time.

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Qualifying customers can add an unlimited number of domains to their existing account. Easily purchase additional domain names through Softhost by clicking below.

Please note: even if you did not purchase your original domain name from Softhost, you may buy addon domains from us.

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Whether to secure your visitors' passwords or information, adding a dedicated IP address to your Softhost account makes sound business sense.

And if you're running an online store, an ecommerce operation, or taking credit cards, you must have a dedicated IP address in order to use an SSL certificate and offer a secure connection to your customers. Included for FREE in the Business Pro web hosting plan.

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Domain Privacy will shield your contact information from public internet traffic, helping to prevent intrusions, unwanted solicitations or emails.

Every registered domain name has a Whois listing, available to anyone on the Internet. When you purchase Domain Privacy, Softhost will mask your information with our own contact details. Please see the example below:

Without Domain Privacy:

James Grey
123 Mockingbird Lane
Saskatoon, SK S7S 1A1
+1 306 555 1212

With Domain Privacy:

Contacet Privacy Inc. Customer 01234567890
96 Mowat Ave.
Toronto, ON M6K 3M1

The following TLDs are supported: .CAPE TOWN, .JOBURG, .COM, DURBAN, .CO.ZA, .DE, .ES, .FR, .IN, .IE, .INFO, .ME, .MOBI, .NAME, .NET, .NET.NZ, .ORG, .ORG.NZ, .TV, .WS

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Business Tools

Softhost Support Services for Google Apps for Business offer a smart, streamlined way to run your business, organization, or group. Sign up and receive:

  • A full suite of web-based office tools
  • Advanced email, collaboration, and file sharing
  • 24/7 Softhost Expert Support
  • Anywhere, anytime access to your office

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